Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

All articles

Frequently asked question!

Hi, How can I help you? Search for your answer in these categories

Shipping & Returns

WHICH SHIPPING METHODS DO YOU OFFER?

We offer standard shipping. Most orders arrive within approximately 2 weeks from the date of purchase, depending on your location.

HOW DOES DELIVERY WORK?

Every item is made to order, that means once you place your order, production begins. After production is complete, your order ships directly to your door. From order to delivery, expect around 2 weeks total. You'll receive a tracking number once your order is on its way.

WHAT IS YOUR RETURN POLICY?

We accept returns within 21 days of delivery. Items must be unused and in their original condition. Since everything is made to order, we are unable to accept returns simply due to a change of mind, but if there's a defect or an error on our end, we'll take full responsibility.

HOW MUCH DOES THE SHIPPING COST?

Shipping costs vary based on your location and will be calculated at checkout. No hidden fees, what you see is what you pay.

Account

DO I NECESSARILY HAVE TO CREATE AN ACCOUNT TO ORDER?

No, you can check out as a guest. However, creating an account makes it easier to track your orders and manage your purchases.

Payment

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, Mastercard, Amex, and PayPal. All transactions are secure and encrypted.

IS MY PAYMENT INFORMATION SAFE?

Yes. We use secure, industry-standard encryption to protect your payment data. We never store your card details.

Get in touch

Have questions about your order, or a general enquiry?